Owner FAQs

Full Service Program (Starting at 10%)

Our all-encompassing full-service program guarantees your investment is entrusted to capable hands. Our monthly fee starts at 10%, covering everything from thorough tenant screening to efficient maintenance coordination. With us at the helm, you're free to concentrate on what truly matters, while we expertly manage the rest.

Portfolio Owners (4+ Properties)

For owners with multiple properties in their portfolio, we provide competitive management fees. Your diverse portfolio deserves cost-effective solutions customized to meet your specific needs

No Hidden Fees

Unlike numerous property management companies, we don't engage in games of hide-and-seek with fees. There are no surprise charges for inspections or mysterious markups on invoices. What you see is precisely what you get with us

Our tenants have various channels to report maintenance issues, whether it's through our online portal or by contacting us via email, text, or phone call. When it comes to necessary repairs, consider it handled. For repairs under $500, we take care of the work and deduct the total from your monthly payment.

For more significant repairs exceeding $500, we promptly reach out to the owner, providing all the necessary details and options, allowing them to make an informed decision. In urgent situations like a gas leak or burst water pipe, we may need to act swiftly to maintain living standards. Be assured, safety is our priority, and we promptly address such issues, seeking approval as soon as possible.

Leveraging our vast network of trusted vendors, we meticulously select the right professionals for the job. From arrangements to supervision and inspections, we ensure the work meets our high standards and is completed promptly.

Yes. Our owner is a licensed real estate broker in the state of Texas as required by law.

In the state of Texas landlords are required to accept Section 8 or housing vouchers as an income source from applicants. Landlords cannot discriminate against an applicant or deny the application just because they have Section 8.

All of our payments are done electronically. Once we receive and process the rent from your tenant, you will receive an email letting you know your money is on the way.

At Austin’s Best Property Management, we’ve got your rent collection covered. Tenants enjoy the convenience of two payment options:

• Cashier Checks & Money Orders: Mail in your rent payment—it’s as easy as sending a letter.
• Electronic Payments: Pay securely through our website. Just head to the TENANT PORTAL for hassle-free transactions.

In most cases, the security deposit aligns with one month’s rent. However, certain scenarios warrant an augmented deposit. For instance, when accommodating furry companions, an additional pet deposit may be necessary.

Thrilled with our services? Spread the word and reap the rewards! When you refer a new client who signs a one-year agreement with us, you become eligible for a $250 referral fee. It's our way of expressing gratitude for being part of our community!

At Austin’s Best Property Management, we believe in transparency and financial clarity. Here’s what our yearly reports offer to all owners:

Cash Flow Statement: Your annual report provides a comprehensive cash flow statement, offering insights into your property’s financial performance.

Form 1099: We ensure that you receive your Form 1099, essential for tax purposes.

Monthly Statements: Owners can conveniently access monthly statements through their online portals, allowing them to monitor income and expenses.

We hold the security deposit to ensure that we can promptly refund the tenant their appropriate amount when necessary.